Rust Belt Recruiting, in partnership with our Client, one of the most trusted names in combustion worldwide, with more than 100 years of experience, is looking for a Direct Hire Customer Service Rep to start ASAP!

Hours:

Monday - Friday, 8-5:00 p.m.

Job Functions:

• • Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services.
  • Performs Restricted Party Screening for all inquiries and orders
  • Passes more complex customer inquiries to higher level Call Center Representatives/Technical Support
  • Process domestic and export quotes
  • Process domestic and export orders into Oracle-based computer system
  • Effective, accurate and efficient processing of all customer requests (quotes, orders, RMA's, reschedule notices, parts inquiries)
  • Process and manage large complex orders
  • Process emails and faxes
  • Research spare parts for customers
  • Call Center team member
  • Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries
  • Interact with and provide support to sales force
  • Interacts effectively with individuals at all levels of the organization
  • Comply with all company work rules, policies to ensure optimum safety
  • Ability to travel up to 5% with potential additional travel

Requirements

• Minimum of 2 years of customer service experience in a manufacturing environment
• Proficient Microsoft Office applications (Outlook, Word, and Excel)
• Prior order entry and quote experience
• Prior export order and quote experience
• Basic export compliance knowledge
• Prior Oracle experience is a plus
• High School Diploma or GED

Compensation/Benefits:

This position offers competitive salary, excellent health benefits, 6% 401(k) match, paid vacation and sick time, 10 paid holidays, paid volunteer time, and more!

EOE/ADA Compliant Client

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