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440-462-8811
Ref #: JOB-1399
Location:
Salary/Wage:
Sector:
Type: Permanent
Posted: 01/18/2022

Rust Belt Recruiting, in partnership with our Client, one of the most trusted names in combustion worldwide, with more than 100 years of experience, is looking for a Direct Hire Customer Service Rep to start ASAP!

Hours: 

Monday - Friday, 8-5:00 p.m.

Job Functions:

    • Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services.
    • Performs Restricted Party Screening for all inquiries and orders
    • Passes more complex customer inquiries to higher level Call Center Representatives/Technical Support
    • Process domestic and export quotes
    • Process domestic and export orders into Oracle-based computer system
    • Effective, accurate and efficient processing of all customer requests (quotes, orders, RMA's, reschedule notices, parts inquiries)
    • Process and manage large complex orders
    • Process emails and faxes
    • Research spare parts for customers
    • Call Center team member
    • Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries
    • Interact with and provide support to sales force
    • Interacts effectively with individuals at all levels of the organization
    • Comply with all company work rules, policies to ensure optimum safety
    • Ability to travel up to 5% with potential additional travel
Requirements
  • Minimum of 2 years of customer service experience in a manufacturing environment
  • Proficient Microsoft Office applications (Outlook, Word, and Excel)
  • Prior order entry and quote experience
  • Prior export order and quote experience
  • Basic export compliance knowledge
  • Prior Oracle experience is a plus
  • High School Diploma or GED

Compensation/Benefits: 

This position offers competitive salary, excellent health benefits, 6% 401(k) match, paid vacation and sick time, 10 paid holidays, paid volunteer time, and more!

Back to Openings
Ref #: JOB-1399
Location:
Salary:
Sector:
Type: Permanent
Posted: 01/18/2022

Rust Belt Recruiting, in partnership with our Client, one of the most trusted names in combustion worldwide, with more than 100 years of experience, is looking for a Direct Hire Customer Service Rep to start ASAP!

Hours: 

Monday - Friday, 8-5:00 p.m.

Job Functions:

    • Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, and/or sells products and services.
    • Performs Restricted Party Screening for all inquiries and orders
    • Passes more complex customer inquiries to higher level Call Center Representatives/Technical Support
    • Process domestic and export quotes
    • Process domestic and export orders into Oracle-based computer system
    • Effective, accurate and efficient processing of all customer requests (quotes, orders, RMA's, reschedule notices, parts inquiries)
    • Process and manage large complex orders
    • Process emails and faxes
    • Research spare parts for customers
    • Call Center team member
    • Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries
    • Interact with and provide support to sales force
    • Interacts effectively with individuals at all levels of the organization
    • Comply with all company work rules, policies to ensure optimum safety
    • Ability to travel up to 5% with potential additional travel
Requirements
  • Minimum of 2 years of customer service experience in a manufacturing environment
  • Proficient Microsoft Office applications (Outlook, Word, and Excel)
  • Prior order entry and quote experience
  • Prior export order and quote experience
  • Basic export compliance knowledge
  • Prior Oracle experience is a plus
  • High School Diploma or GED

Compensation/Benefits: 

This position offers competitive salary, excellent health benefits, 6% 401(k) match, paid vacation and sick time, 10 paid holidays, paid volunteer time, and more!

Back to Openings

  Apply Now

  Upload Your CV
or call Nate Pratt:
440-462-8811

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Renewing Our Region

Rust Belt Recruiting is a specialized firm focused on the manufacturing industry. We provide direct hire search and staffing for positions ranging from skilled trades, engineering, management, and other professional roles.

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Rust Belt Recruiting, 1340 Depot Street, Suite 100, Rocky River, OH 44116 | MAP | Call 440-462-8811

 

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